Customer Insights (BI)
- Competitive Intelligence & Landscape
- Customer Persona’s & Segmentation
- Targeting Strategies
- Analytics/Data Mining
Customer Acquisition
- Digital Marketing (SEO, PPC, A/B optimization, etc)
- Traditional Media
- Branding
- Customer Education & Awareness
Customer Support
- Inbound Call Center & Administrative Support
- Ongoing Training and improvements in Agent training & Processes
- Email Management
- Customer relationship management
- Document Processing and Validation
- KPI Performance reporting
- Backoffice
Operations & Infrastructure
- Best Practice Guidance
- Industry Specific connections to Legal Services
- Payment Acceptance
- Privacy
Technology & Development
At HKL we use technology in every facet of our business to increase efficiency and effectiveness. With a full team of developers, web designers, app developers and BI analysts, we leverage these resources to ensure consistent progress towards our goals todays digital world.
- Medical condition trends
- Data mining
- Proprietary CRM