Customer Insights (BI)

  • Competitive Intelligence & Landscape
  • Customer Persona’s & Segmentation
  • Targeting Strategies
  • Analytics/Data Mining

Customer Acquisition

  • Digital Marketing (SEO, PPC, A/B optimization, etc)
  • Traditional Media
  • Branding
  • Customer Education & Awareness

Customer Support

  • Inbound Call Center & Administrative Support
  • Ongoing Training and improvements in Agent training & Processes
  • Email Management
  • Customer relationship management
  • Document Processing and Validation
  • KPI Performance reporting
  • Backoffice

Operations & Infrastructure

  • Best Practice Guidance
  • Industry Specific connections to Legal Services
  • Payment Acceptance
  • Privacy 

Technology & Development

At HKL we use technology in every facet of our business to increase efficiency and effectiveness. With a full team of developers, web designers, app developers and BI analysts, we leverage these resources to ensure consistent progress towards our goals todays digital world.

  • Medical condition trends
  • Data mining
  • Proprietary CRM